Last updated: 25 September 2026
How to request help
To request cancellation, return, replacement or refund, email info@pixeltcg.net with your order number, the product concerned and a clear description of the issue. Where useful, include photos of the product, packaging and delivery label. Please contact us before sending any item back.
Cancellation
If you wish to cancel before dispatch, contact us as soon as possible. We will confirm whether the order has already been dispatched and the available next steps. After dispatch, any request is assessed under this policy and applicable Georgian law.
Incorrect, missing, damaged or defective products
If an item is incorrect, missing, damaged on arrival or defective, contact us promptly so we can investigate. Depending on the circumstances, the appropriate resolution may be replacement, return, refund or another remedy required by applicable law. Do not discard the item or its packaging before we have had a reasonable opportunity to review the issue.
Returns of physical products
Returned products should be kept in the condition received, with original packaging and any included accessories or promotional items where applicable. Return instructions and responsibility for return-delivery costs are confirmed case by case after the request is reviewed. Where the issue is caused by PixelTCG or a product is incorrect, damaged or defective, we will explain the appropriate return arrangement.
Booster packs and sealed products
Booster packs
Booster packs are not eligible for a standard return once purchased or opened. This rule does not limit any mandatory customer rights where a product is incorrect, damaged or defective.
Sealed products and booster boxes
Sealed products, including booster boxes, may be eligible for a standard return only when the return request is submitted within 3 days after delivery and the product:
- has not been opened;
- has its original factory shrink wrap or foil fully intact;
- has all factory seals intact;
- is in its original condition; and
- has not been damaged, altered or tampered with.
Once a sealed product has been opened or unsealed, or its original factory seal, shrink wrap or foil has been removed or damaged, it is not eligible for a standard return. This does not limit any mandatory customer rights where a product is incorrect, damaged or defective.
Request and refund timing
Return requests for eligible products must be submitted within 3 days after delivery. Contact info@pixeltcg.net with your order number and details of the request.
Refund method
Once a return or refund is approved and, where applicable, the returned product has been received and inspected, PixelTCG will process the approved refund promptly through the applicable or original payment method. Card-payment refunds are handled through the payment provider used for the original transaction; posting times may depend on the provider and the customer’s bank.
Your legal rights
Nothing in this policy excludes rights that customers may have under applicable Georgian law. For any question about a return or refund, contact info@pixeltcg.net.